1 Overview
FundCore Bank ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our banking services, website, or mobile applications.
By opening an account, accessing our services, or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
This policy applies to all customers, visitors, and users of FundCore Bank services, including online banking, mobile banking, in-branch services, and any associated products.
2 Information We Collect
We collect information to provide, improve, and secure our banking services. The types of information we collect include:
2.1 Personal Identification Information
- Full legal name, date of birth, and government-issued ID numbers
- Social Security Number or Tax Identification Number (where required by law)
- Residential address, mailing address, and contact details
- Email address, phone number, and emergency contact information
- Photograph and biometric data where applicable
2.2 Financial Information
- Account numbers, balances, and transaction history
- Income, employment status, and financial profile
- Credit history and credit score data obtained through credit bureaus
- Investment preferences and risk tolerance
- Loan application data and repayment history
2.3 Technical & Usage Data
- IP address, browser type, and operating system
- Device identifiers and mobile device information
- Login timestamps, session duration, and navigation patterns
- Location data when accessing mobile banking features
- Cookies, web beacons, and similar tracking technologies
2.4 Communications
- Records of phone calls, emails, and chat sessions with our support team
- Feedback, survey responses, and complaints
- Social media interactions related to our services
3 How We Use Your Information
We use your personal information for the following purposes:
Account Management
Open, maintain, and service your banking accounts, process transactions, and provide account statements.
Security & Fraud Prevention
Verify your identity, detect and prevent fraudulent activity, and protect both you and the bank from financial crime.
Regulatory Compliance
Meet legal obligations, anti-money laundering requirements (AML), Know Your Customer (KYC) standards, and tax reporting requirements.
Customer Support
Respond to your inquiries, resolve disputes, process complaints, and improve the quality of our services.
Product Improvement
Analyse usage trends, develop new features, personalise your banking experience, and improve service delivery.
Marketing & Communications
Send you relevant product offers, financial tips, and service updates — always with the ability to opt out.
4 Information Sharing
FundCore Bank does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
4.1 Service Providers
We engage trusted third-party vendors to assist in delivering our services, including payment processors, IT infrastructure providers, fraud detection services, and customer support platforms. These partners are contractually obligated to protect your information and use it only for the specified purpose.
4.2 Legal & Regulatory Requirements
We may disclose your information to comply with applicable laws, regulations, court orders, subpoenas, or other legal processes. This includes cooperation with law enforcement, financial regulators, and government agencies as required.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with other parties when you have given explicit, informed consent to do so, such as linking third-party financial applications to your account.
4.5 Credit Bureaus
We report account information to credit bureaus as permitted or required by applicable law. This may include account opening, payment history, and account closure information.
5 Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, use, alteration, or destruction. Our security framework includes:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption.
- Multi-Factor Authentication: We support and encourage the use of multi-factor authentication (MFA) for all account access, including biometric authentication options.
- Access Controls: Access to customer data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and monitored.
- Regular Audits: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential weaknesses.
- Incident Response: We maintain a formal incident response plan and will notify you promptly in the event of a data breach that may affect your personal information, in accordance with applicable laws.
While we take robust measures to protect your information, no method of transmission over the internet is 100% secure. We encourage you to protect your account credentials and report any suspicious activity immediately.
7 Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
- Right to Portability: Receive your data in a structured, machine-readable format and transfer it to another provider.
- Right to Object: Object to the processing of your personal information for marketing purposes at any time.
- Right to Restrict: Request that we limit how we use your information in certain circumstances.
- Opt Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link or contacting us directly.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to verified requests within 30 days. Note that some rights may be limited where we have legitimate legal or regulatory obligations to retain your data.
8 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. After account closure, we retain records in accordance with applicable banking regulations and legal requirements, which typically require retention for a minimum of 7 years. Anonymised or aggregated data may be retained indefinitely for analytical purposes.
We will securely delete or anonymise your personal information when it is no longer required for the purposes for which it was collected or to meet our legal obligations.
9 Children's Privacy
Our banking services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
Joint or custodial accounts opened for minors by a legal guardian are subject to the guardian's consent and the applicable account terms.
10 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to your registered email address
- Display a prominent notice in your online banking portal for at least 30 days
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For urgent security concerns or to report suspected fraud, please call our 24/7 fraud hotline at +1 (800) 386-3267 or visit the nearest FundCore Bank branch.